The ISIC card is proof of student status and can be used to identify yourself in different places in multiple counties worldwide. However, some countries may require a different form of personal identification so please check with the local regulations in advance if you are travelling there.  Please note, the ISIC card is not accepted as a form of identity in the U.S., where only government issued forms of identity are accepted in all parts of the country.

There can be several reasons why you can’t log in to the ISIC global App

• You have inserted incorrect log-in details.
• There is a problem with your account.
• You are using an ISIC profile that is not accepted.

Here’s what you can do:

• Ensure you have created an ISIC global app profile.
  All previous ISIC profiles will not work*
• If you are still having problems, please contact
  mobiletickets@isic.org

*Local ISIC country sites may have requested you create an ISIC
profile in the past, the ISIC global App profile is different than
the local profile.

When we don’t have a photo on file, you can upload a photo to your virtual ID via the App. Go via the menu to your profile screen and upload an image for use on your virtual ID. Please ensure you upload a passport style, headshot photo.

It is possible to change your photo in the ISIC global app. You can request to have your photo removed at mobiletickets@isic.org by providing your card number and reason for photo removal. After we have removed your photo you can upload a new photo to your virtual card.

Your photo can be removed by the ISIC global office if your profile image doesn’t include your likeness or is not headshot photo.

If there is currently no issuing office in your country, then if you are travelling you can apply in another country you visit. Be sure to take your eligibility documents with you. We are constantly developing the accessibility of the cards in countries all over the world. Please continue to check for future developments on this website.

ISIC
The ISIC is only available to full time students, so you must be able to prove you are currently studying full time at school, college or university.

When applying please provide one of the following documents:

• A copy of your university or student identity card, clearly dated and indicating you are a full time student
• A signed and dated letter on official university or school stationery stating you are studying there full time. We prefer an original copy, although photocopies and faxes may be accepted.

You will also need:

• Proof or your date of birth (for example: passport, birth certificate, Official Identity Card issued in your country of residence)
• A recent passport sized photograph of yourself

IYTC
The International Youth Travel Card (IYTC) is for youth and young adults aged up to and including 30 years old who are not fulltime students.

To get an IYTC you must be able to prove your age with one of the following documents:

• Passport
• Birth certificate
• Official Identity Card issued in your country of residence

You will also need a recent passport sized photograph of yourself.

ITIC
The International Teacher Identity Card (ITIC) is for full time teachers or professors.

To prove your full time teaching status, you will need a letter on official school or university stationery. This must state that you are employed at a recognised school, college or university for at least 18 hours per week, for a minimum of 1 academic year.

You will also need a recent passport sized photo of yourself.

We take refusal of a promoted discount or benefit very seriously.  In order to fully investigate, please contact us and explain what happened and where with as many details as possible.  We will fully investigate the matter.